Refund policy

Returns and Refunds

1. Voluntary Return Policy

Spirit Wellness offers a voluntary 14-day return policy from the date of receipt. The return request must be submitted within this period.

Returns are only accepted if the item is unused, undamaged, complete, and suitable for resale.

2. Return Request

The return must be requested before shipping. Requests can be made via your customer account in the shop or by email to info@spiritwellness.ch. After submission, you will receive return instructions.

3. Return Shipping and Costs

The buyer covers the return shipping costs. Returns should be sent to:

Spirit Wellness GmbH
Kantonsstrasse 51
6048 Horw
Switzerland

4. Refund

After receipt and inspection of the return, the purchase price will be refunded if the conditions in section 1 are met. Shipping costs are non-refundable. Refunds are processed via the original payment method or as agreed.

5. Damaged, Defective, or Incorrect Delivery

If an item is delivered damaged, defective, or incorrect, this must be reported immediately upon receipt. In such cases, a suitable solution will be offered, such as a replacement or refund.

Note on Handcrafted Items: Handmade products, especially singing bowls, may have slight variations in shape, surface, or sound. These differences are part of the craftsmanship and do not constitute a defect or flaw.

6. Return Exceptions

The following are excluded from returns, where legally permitted:

• Gift vouchers
• Personalized or custom-made items
• Items that cannot be returned for hygiene reasons, if marked accordingly
• Other items explicitly marked as non-returnable on the product page