Privacy policy

Last updated: October 6, 2026

Spiritwellness operates this shop and website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). Spiritwellness is powered by Shopify, enabling us to offer you the Services. This Privacy Policy describes how we collect, use, or share personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence regarding the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you confirm that you have read and agree to the collection, use, and sharing of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we refer to “personal data,” we mean information that identifies you or another person or can be directly linked to you. Personal data does not include information that is collected anonymously or has been anonymized so that it cannot be used to identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from this data:

• Contact data including name, postal address, billing address, shipping address, phone number, and email address.
• Financial data including credit, debit card, and financial account numbers, payment card information, financial account details, transaction information, payment method, payment confirmation, and other payment details.
• Account information including username, password, security questions, configurations, and settings.
• Transaction information including the items you view, add to cart, save to wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including the information you provide when communicating with us, such as when you submit a request to customer support.
• Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, such as how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you We collect data when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
• Automatically via the Services We collect data from your device or when you use our products or Services, visit our website, or through the use of cookies and similar technologies.
• From our service providers We collect data when we engage service providers to enable certain technologies, and when they collect or process your personal data on our behalf.
• From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Providing, customizing, and improving the Services. We use your personal data to provide you with the Services. This includes fulfilling our contract with you, processing your payments, executing your orders, storing your configurations and items of interest, sending account-related notifications, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience for you, such as recommending products based on your purchases. This may also include using your personal data to better tailor and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing and promotional communications via email, SMS, or post, and displaying online ads for products or services related to the Services or other websites, including based on items you previously purchased or added to your cart, as well as other activities related to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account login details. We strongly recommend that you do not share your username, password, or other access credentials with others.
• Communicating with you. We use your personal data to provide you with customer support and effective Services, respond promptly to your requests, and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or respond to lawful procedural steps, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual disputes, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce our terms and policies.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, this includes providers and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• We share personal data with business and marketing partners who provide marketing services and display ads to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across various merchants and websites. Our business and marketing partners use your data according to their own privacy policies. Depending on your location, you may have the right to instruct us not to share information about you to display targeted advertising and marketing based on your online activities across various merchants and websites.
• When you request or otherwise consent to us sharing certain information with third parties, such as to deliver products to you, or when you use social media widgets or login integrations.
• We share personal data with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve them. Data you submit to the Services is shared with Shopify and third parties, which may be located in countries other than your country of residence, to provide and improve the Services for you. To protect, grow, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our shop, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and your rights, see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal data listed here via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate sites or not controlled by us, you should review their privacy and security policies, as well as any other terms of use. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of any information on them. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without restrictions on their use by us or any third party. Our inclusion of such links does not imply that we endorse the content of these platforms or their owners or operators, unless explicitly stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not of legal age in your country. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable law) personal data of individuals under 16 years of age.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, information you send to us may be at risk during transmission. We recommend that you avoid using insecure channels when submitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include whether we need the data to manage your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only under certain circumstances, and in some cases, we may decline your request within the limits of the law.

• Right to Access. You may have the right to request access to the personal data we hold about you.
• Right to Deletion. You may have the right to request that we delete the personal data we hold about you.
• Right to Correction. You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to Data Portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise these rights where indicated in the Services or by contacting us using the details below. For more information on how Shopify uses your personal data and your rights, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

Exercising these rights will not disadvantage you. Where permitted or required by law, we may need to verify your identity before processing your request. Under applicable law, you may authorize a representative to submit requests on your behalf. Before accepting such a request, we will require proof of authorization and may need you to confirm your identity directly with us. We will respond to your request promptly, in accordance with applicable law.

Complaints

If you have concerns about how we process your personal data, please contact us using the details below. Depending on your residence, you may have the right to appeal our decision by contacting us or filing a complaint with the relevant data protection authority. For the European Economic Area, a list of competent data protection authorities is available. If you wish to access it, you can do so here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website, update the "Last Updated" date, and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this policy, or wish to exercise your rights, please contact us by phone at +41 41 340 77 60, by email at info@spiritwellness.ch or by mail at Kantonsstrasse 51, 6048 Horw, Switzerland. Under applicable data protection laws, we are the data controller for your personal data.